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Library Databases and Systems - Known Issues

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Details and work arounds for known issues

Catalogue search page not loading (updated 10:15am 22 January 2019 AEST)

There is a known issue with the catalogue search page not loading or being unresponsive due to the Grammarly browser extension. The following work around is available:

  1. Disable the Grammarly extension

Or if you are using Chrome you can change settings to only run Grammarly on selected pages:

  1. From the browser menu select More tools>Extensions

  2. Go to the Grammarly extension>click More details

  3. Under permissions go to 'Allow this extension to read and change all your data on websites when you visit'>Select 'On click'

Unable to place holds while connected to Griffith wifi (updated 9:09am 21 August 2018 AEST)

There is a known issue with placing holds while connected to Griffith University wifi.There are two workarounds for this issue:

Use VPN login

  1. Connect to the Griffith wifi>connect to VPN>search and place holds using your s-number login

Login as a community member

  1. In the classic catalogue, next to MY ACCOUNT LOGIN, select COMMUNITY MEMBERS
  2. Enter your name (surname is sufficient) and the barcode from your ID CARD>SUBMIT.
  3. After logging in, search for the required title and place a hold.

Place a Bonus+ hold while not logged into VPN

  1. Locate the item you wish to borrow in this Bonus+ catalogue
  2. Select REQUEST THIS ITEM>Select GRIFFITH UNIVERISTY from the drop down menu, then press SUBMIT.
  3. Enter your name (surname is sufficient) and barcode from your ID CARD>select PICKUP LOCATION>SUBMIT